At U Physiotherapy & Clinical Pilates we aim to provide a professional service at a time that is most suitable to you. We also endeavor to have same day appointments available for urgent enquiries and all other appointments available within a few days of your enquiry.
Unfortunately, we are experiencing a large number of last minute cancellations and patients not attending their allocated appointment times.
In order to continue to provide a high level of service to all our patients, our practice has found it necessary to implement a 24 hour CANCELLATION AND FAILURE TO ATTEND POLICY.
This means you will be charged a fee of $50.00 if you cancel your allocated appointment time with less than 24 hour’s notice or fail to attend your allocated appointment time.
This is applicable to all patients – Private, Worker’s Compensation, Third Party, Veterans Affairs and Enhanced Primary Care Patients. You will be personally accountable to pay the FULL FEE OF $50.00.
We ask that you be considerate of other patients. Sometimes we have a large waiting list of patients requiring appointments. By giving 24 hours notice for a cancellation we are able to give your appointment to someone on the waiting list, as we would to you if you were waiting for a cancellation too.
We greatly appreciate your support and understanding of our policy.