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Cancellation Policy

At U Physiotherapy & Clinical Pilates we aim to provide a professional service at a time that is most suitable to you. We also endeavor to have same day appointments available for urgent enquiries and all other appointments available within a few days of your enquiry.

Unfortunately, we are experiencing a large number of last minute cancellations and patients not attending their allocated appointment times.

In order to continue to provide a high level of service to all our patients, our practice has found it necessary to implement a 24 hour CANCELLATION AND FAILURE TO ATTEND POLICY.

This means you will be charged a fee of $50.00 if you cancel your allocated appointment time with less than 24 hour’s notice or fail to attend your allocated appointment time.

This is applicable to all patients - Private, Worker’s Compensation, Third Party, Veterans Affairs and Enhanced Primary Care Patients. You will be personally accountable to pay the FULL FEE OF $50.00.

We ask that you be considerate of other patients. Sometimes we have a large waiting list of patients requiring appointments. By giving 24 hours notice for a cancellation we are able to give your appointment to someone on the waiting list, as we would to you if you were waiting for a cancellation too.

We greatly appreciate your support and understanding of our policy.


Disclaimer

We do not warrant or represent that the information in this site is free from errors or omissions or is suitable for your intended use. We recommend that you seek individual advice before acting on any information in this site. We have made every effort to ensure that the information on our website is correct at the time of publication but recommend that you exercise your own skill and care with respect to its use. If you wish to purchase our services, please do not rely solely on the information in this website.

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